Returns & Exchanges

What is your return policy?

If, for any reason, you are not satisfied with your purchase, you may return it within 30 calendar days of receipt for an exchange or a refund.

Please note, the following conditions:

• Your item must be new and unused. It must include the original manufacturer tags and identification stickers.
• Your item must be in the original box and include all accessories.
• Special orders, pre-spooled line, and sale items are not returnable. However, if your item is defective, please contact us right away email (at [e-mail]).

To start your return, please contact us by email (at [e-mail] to receive a Return Merchandise Authorization number. Then, post-mark your item within 30 calendar days (you are responsible for insuring and prepaying your return postage) and mail it to:

TackleDirect Returns Dept.
6825 Tilton Road, Bldg C
Egg Harbor Twp, NJ 08234-4426 USA.

Please clearly print your name and address on the outside of the package and include a copy of your TackleDirect invoice or packing slip inside the package.

When your shipment has been received, we will issue an exchange or refund on the credit card account charged, less any shipping fees incurred.

If your item is defective, it must be returned directly to the manufacturer. Please contact us by email (at [e-mail]) so that we can help.

Tackle Direct reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.

How do I return or exchange an item?

Returning an item for exchange or refund is easy! Just follow the steps below:

• STEP 1: Check our return policy to ensure your purchase qualifies for a refund.
• STEP 2: Contact us by email ([e-mail]) to receive a Return Merchandise Authorization number.
• STEP 3: Mail your return to us at:
  
  TackleDirect Returns Dept.
  6825 Tilton Road, Bldg C
  Egg Harbor Twp, NJ 08234-4426 USA

Make sure to include original manufacturer tags and identification stickers, original box and all accessories, and your TackleDirect invoice or packing slip. Please also print your name and address on the outside of the package.

That's it! We'll then email you a status of your return or exchange. Please note that shipping is non-refundable.

If you'd like to return or exchange an item in-store, please make sure to bring your original receipt and method of payment. Your item should be new and unused and have all original manufacturer tags, identification stickers, box, and accessories.

How long will it take to process my return?

Not long at all! If we receive your return before 2:00 PM ET Monday - Friday, it will be processed same day. If it is delivered after 2:00 PM ET, we will process it the next business day.

Can an order from the Clearance Canyon be returned?

All sale items are final sale, including items listed in Clearance Canyon. If you think your item is defective, please contact us right away by email (at [e-mail]).