Ordering & Payment

• How do I place my order?

  Fishing is hard enough; buying fishing tackle shouldn't be. That's why we offer three easy ways to order from TackleDirect.

  • ONLINE: Chances are, if you're reading this, you're already visiting us at www.tackledirect.com. To place an order, simply browse our online catalog for products or use the search box at the top of each page. When you've found your product, select any options (such as color or size) and click "Add to Cart". When you're ready to checkout, click "Cart" in the upper right-hand toolbar and then select "View Cart & Checkout". Confirm that you're finished shopping by reviewing your selections, then click "Proceed to Checkout."

    Now that you're in Checkout, enter your Shipping, Billing, and Payment information when prompted. We accept payment via credit card (Visa, MasterCard, American Express, Discover, JCB, Diner's Club) as well as Amazon Pay and Paypal. If you'd like to pay with a check, money order, or wire transfer, please contact customer service at [e-mail].

    When your information is entered, please select "Send Order." Your order will then be processed through our secure service. Did you get an error message? Check here for common errors and how to fix them.

  • IN-STORE: If you're in the southern New Jersey area, the best way to shop with us is inside our massive 24,000 square foot retail store in Egg Harbor Township, New Jersey. Come visit us Wednesday – Saturday from 10:00 AM – 6:00 PM ET (Sundays - Tuesdays, we are currently closed) at 6825 Tilton Road, Bldg C, Egg Harbor Township, NJ 08234. Need directions? Click here.

• How do I change or cancel my order?

  To change or cancel your order, please contact our Customer Service Team immediately. For orders placed before 2:00 PM ET, we process and ship same day. You may reach TackleDirect Customer Service:

  • By Email: [e-mail]
  • In-Store: 6825 Tilton Road, Bldg C, Egg Harbor Twp, NJ 08234

• How do I track my order?

  Is there anything harder than waiting for new tackle to come in the mail? We know the struggle! That's why we provide 24/7 tracking and transit information. Just click here and enter your order number and billing zip code.

  Did you get an error?

  • It may take us 1-business day to update our systems with your recent order. Please be patient.
  • If your order number contains letters and a hyphen, please enter only the 6-digits following the "TD-". (For example, if your order number is TD-123456, enter only 123456.)

  If you still can't check on your order status, contact us via email ([e-mail]).

• Why does my order have sales tax?

  TackleDirect.com is operated by eOutdoors, Inc, which has a license to the registered trademark, TackleDirect®. eOutdoors, Inc. collects sales tax in all states currently imposing sales and use tax based on the laws of the state where the product you purchase from us is shipped. Customers claiming exemptions from the sales or use tax should contact the TackleDirect Customer Service to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions. On International orders, duty, customs, and any other taxes are the customer's responsibility.

• Do you have a price match guarantee?

  At TackleDirect, we make every effort to provide you with the lowest prices, while adhering to our manufacturers' minimum retail pricing. If you find a price cheaper anywhere, please give us the chance to match it! If you have any questions or concerns about our pricing, we encourage you to reach out to our Customer Service specialists by email ([e-mail]).

• Help! I need my item right away.

  There is nothing worse than needing an item by a certain date and not getting it. That's why we strongly encourage you to contact us first (by email at [e-mail] if delivery time is critical.

  Inventory status indicators are available for all items and determined in real-time. However, discrepancies can occur. If you need your item by a certain date, please contact us first to confirm its availability and your shipping options.

• What happens if my item is backordered?

  Backordered items will be marked by a red "BACKORDER" inventory status on the website. Occasionally, discrepancies occur. If the item you ordered is backordered, we will notify you via e-mail right away.

  We do not have backordered items in stock. Backordered items must be ordered by a vendor or supplier and then shipped to TackleDirect for processing. The item may be backordered for a number of reasons, including high product demand, seasonality, or general lack of stock. While we will provide you with an estimated ship date via email, these estimates are subject to change. We promise to process and ship your order the same day it is delivered to TackleDirect.

  Please note:

  • For most backordered items, you will not be charged in the original purchase for any additional shipping charges that may result.
  • TackleDirect reserves the right to cancel any order for a backordered item under $25.00.
  • If your purchase is being shipped domestically, we will ship your in-stock items first and your backordered items when they come in. You will be charged for shipping only once. If your purchase is being shipped internationally, we will wait until all your items are in stock to ship them. We will not make multiple shipments internationally.
  • Any backordered item that we cannot fulfill within 30 days will be cancelled, and you will be refunded using your original payment method. We apologize for the inconvenience.
  • Most backordered items will be shipped USPS or Economy unless otherwise specified by the customer.

• Do you accept international orders?

  Yes! We ship worldwide to over 60 countries every day.

  International orders must be paid in United States dollars, drawn on a United States bank by MasterCard, Visa, American Express, Discover, Amazon Pay, JCB, Diner's Club, Paypal, Cashier's Check, International Money Order, or Wire Transfer. Non-insurable orders are the customer's responsibility. All credit card payments require the cardholder's billing address (where the credit card statement is mailed), shipping address, phone number, card number, expiration date, credit card issuing bank name, and bank phone number for authorization purposes. Complete address verification is necessary before order shipment.

• Do I have to pay international taxes and duties?

  Yes. On international orders, duty, customs, and any other taxes are the customer's responsibility. Please contact your local customs agency for information on rates. By law, we must declare all items at their fill price and cannot amend your order transcript to lower your customs or taxes.

• What happens if I refuse an international shipment?

  If you refuse an international shipment from TackleDirect, you are responsible for the original shipping fees, customs/duties/taxes, and return shipping fees. This amount will be deducted from your original purchase refund.

• Do you offer a military or other service discount?

  Yes, we do! We're really proud to be a family-run business in the United States of America and recognize that our very existence wouldn't be possible without the daily sacrifices of our men and women on the front lines. If you're a military veteran or first responder, please view our Front Lines Discount Program for details on how to secure your discount.

• How do I use a promotion / coupon code?

  Promo code – lucky you! There are two opportunities to enter your promotional code.

  • CART: If you are on the cart page, click on "Enter Promotional Code" inside the right-hand "Order Summary" box. Enter your code, and hit "Apply".
  • CHECKOUT: If you're already in checkout, no problem. Scroll to the bottom of the page and look for a blue heading titled "Other Information." Enter your promotional code in the first field and select apply.

• Why does my order say "Pending Shipment"?

  You order status says "Pending Shipment" because an item you ordered is out-of-stock. We've already contacted the manufacturer to receive your item. It may be out-of-stock for a number of reasons, including high product demand, seasonality, or general lack of stock. While we provide you with an estimated ship date via email, these estimates are subject to change. However, we promise to do all on our end to get you your item as fast as possible. We will process and ship your order the same day it is delivered to TackleDirect. If you have any questions or concerns, please reach out by email ([e-mail]).

  Please note:

  • For out-of-stock items, you will not be charged in the original purchase for any additional shipping charges that may result.
  • We do reserve the right to cancel any order for an out-of-stock item under $25.00. We will contact you if this step is required.
  • If your purchase is being shipped domestically, we ship your in-stock items first and your backordered items when they arrive. You will be charged for shipping only one. If your purchase is being shipped internationally, we will wait until all your items are in stock to ship them. We will not make multiple shipments internationally.
  • Any backordered item that we cannot fulfill within 30 days will be cancelled, and you will be refunded using your original payment method. We apologize for the inconvenience.
  • Most backordered items will be shipped USPS or Economy unless otherwise specified by the customer.

• What forms of payment do you accept?

  We accept payment via credit card (Visa, MasterCard, American Express, Discover, JCB, Diner's Club) as well as Amazon Pay and Paypal. If you'd like to pay with a check, money order, or wire transfer, please contact customer service by email ([e-mail]).

• When do you charge my credit card?

  Your credit card will only be charged after your order ships. If you placed an order and it has not shipped yet, you will see an authorization on your account. This authorization will clear within 48-72 hours of your card being charged.

  If you are in the United States and place a single order that includes items in-stock and backordered, your card will be charged twice. First, for the cost of the in-stock items (when the in-stock items ship), and second, for the cost of the backordered items (when the backordered items ship).

• What is PayPal Credit (Bill Me Later)?

  PayPal Credit is a service that allows you to buy now and pay later. (Think of it like a virtual credit card.) You can apply for PayPal Credit or simply add it to your existing PayPal account. Please see PayPal's website for more detailed information: https://www.billmelater.com/about/index.xhtml.

• What is Amazon Pay?

  Amazon Pay allows you to checkout with the stored credit card, billing, and shipping information from your Amazon account. Simply use your Amazon account to log-in and pay without digging for your credit card or retyping your address. If you don't have an Amazon account, you'll need to make one. Please see Amazon's website for more detailed information: https://payments.amazon.com/customer

• Help! Why won't my order won't go through?

  We got you! Check below for some common cart errors. But as always, we're happy to troubleshoot for you, so please contact us by email ([e-mail], response within 24-48 hrs), Monday – Friday 9:00 AM - 5:00 PM ET).

  • Based on items in your shopping cart, there was no match to any of the defined shipping rates.
    Whoops! Sometimes this happens when you choose a shipping method and then later add an item to your cart. Please clear the shipping method chosen. The list of available options should refresh. Please then select a shipping method from the list and continue to checkout.
  • You don't seem to have supplied the recipient's shipping phone number.
    We require you enter the recipient's phone number so that we can contact you about your order if a problem arises. Per our privacy policies, we promise to never sell or disperse your phone number (or other information entered). We'll also never call to ask you for your tilefish numbers.
  • The promotion / coupon code you have entered has expired.
    Don't panic, first, double check to make sure you entered your coupon code correctly and in the correct space. If you still see the error message and think it's a mistake, please contact us by email ([e-mail]) and we'll double check the coupon. If the coupon has expired, please leave the coupon code field blank and continue to checkout.

• Why was my order cancelled?

  TackleDirect reserves the right to refuse fulfillment of a product transaction in respect to any product or quantity of products, based solely on its own discretion and in accordance with any and all US and international laws. This right shall exist at all times, even after an order confirmation has been placed. This restriction is subject to change without prior notice under the sole discretion of TackleDirect.

  If you think there has been a mistake with your order cancellation, please contact us by email ([e-mail]).

• Where is my order confirmation?

  When you press send, so do we! Your order confirmation is sent to the email address you listed in the Billing section as soon as you place your order. If you don't receive a confirmation, check your spam folder. Still nothing? Give us a shout by email ([e-mail]).

• Why was the number of items I ordered changed?

  We reserve the right to limit quantities on orders placed by the same account, on orders placed by the same credit card, and on orders that use the same billing or shipping address. We will notify you if such limits are applied. If you see this error on your order, and are not a reseller, please contact us by email ([e-mail]).

• Help! The information I looked at yesterday was different.

  We're always updating the site according to stock, accuracy, and vendor pricing. As a result, all prices and descriptions listed are subject to change without notice (though they rarely do!). Any product may be removed from a current sale at any time.

  We strive to provide the most accurate information to our customers. Typographic or photographic errors are subject to correction. If you see an error, let us know by email ([e-mail]).